Delivery & Returns

Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available. Once confirmed we will process the payment and your order will be dispatched within the products delivery window. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched between 3 - 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched.

If you have not received tracking details within 3 working days, please reach out to us via email at info@tabletimesports.com so that we can help.
For our FMF range of custom built pool tables and other brand slate tables our turn around time will average between 1 - 5 weeks. Please contact us for more precise delivery windows.

Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@tabletimesports.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:
We offer a 14 day return policy which means you have 14 days from receiving your item to request a return. Any orders cancelled after 72 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

For our FMF range of custom built pool tables and other made to order slate tables a return must first be authorised in writing by TableTime Sports. The tables must be returned unused and in a re-saleable condition within 2 weeks of authorisation. Unless covered by Distance Selling Regulations, any goods returned will be subject to a 30% re-stocking fee, deducted from the total value of the sale.

Under the Distance Selling Regulations consumers have the legal right to cancel their order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.